Satisfaction Guarantee

Your happiness is important to us. Our business is dependent on delighting our customers and their furry family.

We stand behind each product and each shipment with a 100% replacement or satisfaction guarantee*. Not only that — we really appreciate hearing about any issues you may have so we can improve our products and service!

To report an issue or concern, please click that little blue help button below and send us a note or email us at


  • Direct purchases made through - Purchases made through will be replaced or refunded through Boxiecat LLC.
  • 3rd party retailer/reseller purchases - Purchases made through resellers will be replaced or refunded through the reseller who made the sale. In the event a reseller will not honor replacement or refund, Boxiecat LLC will provide a replacement of equal value, but in no event is able to make cash refunds or reimbursements for funds paid to a 3rd party reseller. Receipt and value must be provided. Note that Boxiecat LLC does not receive records of sales from 3rd party resellers.
  • Replacement or refund guarantee is limited to one bag or one product (any size) as this program is intended for trial purchases and product evaluation only.